One major research direction is represented by citizen-oriented e-government applications, based on e-services. For this reason, the course deals with ITIL framework (Information Technology Infrastructure Library). ITIL has an impressive reputation in addressing and developing IT service management and it continues to offer solutions for improving service management in various institutions and organizations in the public or private sector.Service management is concerned with more than just delivering services. Each service, process or infrastructure component has a life cycle, and service management considers the entire life cycle from strategy through design and transition to operation and continual improvement. The applications of this course consist of presenting and implementing the development methodology for the projects on European funds.