Course Instructor: Monica Dragoicea

Syllabus:

The course covers basic aspects of Service Science including service and service systems, value co-creation, Service-Dominant Logic, service modelling and innovation. It investigates the nature of services, the need for interdisciplinary approaches to services innovation, and the technology and tools needed to provide services innovation.

Objectives:

• to help students understand the motivation behind the study of Service Science;
• to help students understand what theories are emerging in the area of Service Science and how to apply them to specific kinds of services;
• to help students understand how enterprises (public, private) are changing organizationally through innovative uses of technology and the implications of these changes;
• to help students understand how social computing technologies are providing innovations in services, specifically providing greater opportunities for coproduction;