Syllabus:

This course introduces basic methods for analyzing the effectiveness of e-services designed to support and improve processes in public organizations, using information technology. The course covers three areas of knowledge: modeling organizations and services that allows the definition of e-services to support real needs based on the most advanced technologies in the field of service computing, business performance analysis based on domain specific standards and development of capability and maturity models. Practical applications are organized as project work, done in teams of 3-5 students. The students have to conduct an analysis of a sistem/service, based on quality standards. Within the application hours, the students will have develope an audit plan and a compliance analysis of an ISMS, according to ISO 27001, as well as a technical bid based on requirements specified in a specification. The course contributes to the professional and transversal competences necessary for future computing services consultants, auditors, architects of e-services for e-government.